Job Summary:
The Relationship Manager is responsible for driving business growth by managing corporate clients, developing new business opportunities, and ensuring exceptional guest experiences. The role focuses on building long-term relationships, increasing brand visibility, and enhancing customer satisfaction within the restaurant ecosystem.
Key Responsibilities:
- Business Development:
- Identify and develop new business opportunities (corporate tie-ups, bulk bookings, events, parties).
- Generate leads through networking, referrals, and market research.
- Promotes restaurant services, offers, and events to potential clients.
- Achieve monthly and quarterly revenue targets.
- Corporate Client Management:
- Build and maintain strong relationships with corporate clients and partners.
- Handle corporate bookings, meetings, and event requirements.
- Negotiate contracts, pricing, and service agreements.
- Ensure repeat business and long-term associations.
- Guest Relationship Management:
- Ensure a high level of guest satisfaction and personalized service.
- Address guest queries, feedback, and complaints promptly.
- Coordinate with operations team to deliver seamless guest experience.
- Maintain VIP guest database and engagement activities.
- Coordination & Operations Support:
- Work closely with F&B, kitchen, and operations team for event execution.
- Ensure smooth coordination for corporate events and group bookings.
- Monitor service quality and suggest improvements.
- Reporting & MIS:
- Maintain records of client interactions, leads, and conversions.
- Prepare weekly/monthly reports on business development activities.
- Track performance against targets and suggest strategies.
Key Skills & Competencies:
- Strong communication and interpersonal skills
- Sales & negotiation ability
- Client relationship management
- Problem-solving and guest handling skills
- Knowledge of restaurant/hospitality operations
- Target-driven and result-oriented mindset
Qualifications:
- Graduate / MBA in Hotel Management, Marketing, or Business Administration preferred
- 8 years of experience in hospitality, restaurants, or hotel industry
- Experience in corporate sales or client handling is an added advantage
KPIs / Performance Indicators:
- Revenue generation from corporate clients
- Number of new client acquisitions
- Client retention rate
- Guest satisfaction scores
- Event/bookings conversion ratio
